Short answer: In Virginia, insurers must acknowledge a claim within 15 calendar days and accept or deny it within 15 calendar days after a properly executed proof of loss. The rules don't set a fixed number of days for paying. If an insurer misses its deadlines, you can complain to the Virginia Bureau of Insurance.
The deadlines
| Step | Deadline |
|---|---|
| Acknowledge your claim | 15 calendar days |
| Accept or deny | 15 calendar days after a properly executed proof of loss, or an explanation of why more time is needed |
| Pay | No fixed number of days in the regulation |
Sources: 14VAC5-400-50, 14VAC5-400-60, 14VAC5-400-70.
Details
- Denials must be in writing and cite the policy provision relied on.
How to use these deadlines
- Report your claim in writing and keep proof of the date.
- Send your proof of loss and requested documents promptly, because many deadlines start only when the insurer has them.
- Keep a log of every call and letter.
- If deadlines pass, ask the adjuster in writing for a status update. If nothing changes, file a complaint with the Virginia Bureau of Insurance.
Compare other states in our claim deadlines by state table.
Questions? Contact Alishahi Insurance or call (877) 711-4545. Vea insurance in Virginia.
Frequently asked questions
How long does an insurer have to acknowledge a claim in Virginia?
15 calendar days.
How long to accept or deny a claim in Virginia?
15 calendar days after a properly executed proof of loss, or an explanation of why more time is needed.
How long to pay a claim in Virginia?
No fixed number of days in the regulation.
Alishahi Insurance · 439 N Canon Dr, Penthouse, Beverly Hills, CA 90210 · (877) 711-4545 · CA License #4348151. General information only. This isn't legal, tax or financial advice or a coverage determination. Coverage depends on policy language and underwriting, and rules vary by state.